shipping policy

Shipping Policy

Welcome to Shivadheesh Enterprises! We are committed to delivering your orders efficiently and securely. Below is our shipping and cancellation policy to ensure a seamless shopping experience.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Charges

• Shipping charges are calculated based on your location at checkout.
• Free shipping may be available on select orders under promotional offers.

Delivery Time

• Metro Cities: 3–5 business days
• Non-Metro Cities: 5–7 business days
• Delivery timelines may vary due to holidays or unforeseen events.

Tracking Your Order

Once your order is dispatched, you will receive a tracking link via email or SMS to monitor shipment status.

Delivery Partner

We collaborate with trusted courier partners to ensure safe and timely delivery.

Shipping Restrictions

• We currently deliver worldwide.
• Some remote areas may not be serviceable. We will inform you if applicable.

Damaged or Lost Shipments

• If your package arrives damaged, contact us within 48 hours with photos.
• For lost shipments, we will coordinate with the courier partner to resolve.

Cancellation & Refund Policy

Order Cancellation

• Orders can be canceled within 24 hours of placement.
• If canceled after shipment, shipping charges are non-refundable.

Returns & Refunds

• Returns accepted within 7 days for defective, damaged, or incorrect items.
• Items must be unused, in original packaging, with invoice.
• Refunds processed within 5–7 business days after inspection.

Non-Returnable Items

• Customized or personalized products
• Items marked “Final Sale” or “Non-Returnable”

Refund Process

Refunds will be credited to the original payment method.

Exchange Policy

Exchanges are subject to stock availability. If unavailable, a refund will be issued.

Contact Us

For any shipping, cancellation, or refund queries:

• Email: support@shivadheesh.com
• Phone: +91 7220831419
• Hours: Monday – Friday, 10:00 AM – 6:00 PM

Thank you for shopping with Shivadheesh Enterprises. Your satisfaction is our priority.